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Knowledge & Design Professionals came to the rescue when I had a website emergency on a Saturday afternoon (and I was not even an existing client). Not only was my issue fixed, David (the person assisting), noticed a few oddities on my site, fixed them and then made some other suggestions to increase security.
All this was done without using jargon, with explaining what was happening along the way, and with a super friendly attitude. I cannot recommend this company highly enough, and although I was not a client when I had my website issue, I am a client for life now!